FAQ

Creating an account at Thrillsy Casino is quick and easy. First, click the 'Sign Up' button at the top of our homepage. You'll need to provide some basic information including your email address, create a username and password, and verify your age (you must be 18+ to play). You'll also need to provide your name, address, and phone number for verification purposes. After completing the registration form, check your email for a verification link to activate your account. Once verified, you can make your first deposit and claim your welcome bonus using promo code THRILL200. The entire process typically takes less than five minutes, and your account will be ready to use immediately after verification.

Thrillsy Casino offers a generous welcome package worth up to €/$1000 plus 20 Free Spins for new players. This bonus is spread across your first four deposits: Your first deposit receives a 100% match up to €/$300 plus 20 Free Spins, your second and third deposits each receive a 50% match up to €/$375, and your fourth deposit gets a 100% match up to €/$450. To claim this offer, use bonus code THRILL200 when making your deposits. The minimum qualifying deposit is €/$20, and the bonus comes with a 25x wagering requirement on both the deposit and bonus amount. You'll have 21 days to meet these requirements before the bonus expires. This welcome package gives you extra funds to explore our extensive game library while maximizing your chances of winning.

Thrillsy Casino offers a variety of secure payment methods to accommodate players' preferences. You can make deposits using Visa, MasterCard, Interac, Neteller, Skrill, Rapid Transfer, and ecoPayz. All deposits are processed instantly, allowing you to start playing right away. The minimum deposit amount is €/$20 across all payment methods. For withdrawals, you can use the same methods except for Rapid Transfer. Withdrawal processing times vary by method: e-wallets like Neteller and Skrill typically process within 24 hours, while card withdrawals and bank transfers may take 3-5 business days. Thrillsy Casino supports both EUR and USD currencies, and all transactions are protected with advanced encryption technology to ensure your financial information remains secure.

Withdrawing your winnings from Thrillsy Casino is straightforward. First, log into your account and navigate to the Cashier or Banking section. Select 'Withdraw' and choose your preferred payment method from the available options (Visa, MasterCard, Interac, Neteller, Skrill, or ecoPayz). Enter the amount you wish to withdraw (minimum €/$20) and confirm the transaction. Before your first withdrawal, you'll need to complete the verification process by submitting identification documents. This is a one-time requirement to ensure account security. E-wallet withdrawals typically process within 24 hours, while card withdrawals may take 3-5 business days. Thrillsy Casino doesn't charge fees for withdrawals, though your payment provider might apply their own fees. Remember that any active bonuses with incomplete wagering requirements may be forfeited if you withdraw before meeting those conditions.

Wagering requirements at Thrillsy Casino represent the number of times you must play through a bonus amount before you can withdraw any associated winnings. For our welcome bonus, the wagering requirement is 25x the combined deposit and bonus amount. For example, if you deposit €/$100 and receive a €/$100 bonus, you'll need to wager €/$5,000 (25 x €/$200) before withdrawing bonus-related winnings. Different games contribute differently toward these requirements: slots typically contribute 100%, while table games like blackjack and roulette contribute 10-20%. Some games may not contribute at all, so check the bonus terms for specifics. You'll have 21 days to complete the wagering requirements before the bonus expires. The casino's software automatically tracks your progress, which you can view in your account dashboard. Understanding wagering requirements helps you make informed decisions about which bonuses to claim and how to plan your gameplay.

Yes, Thrillsy Casino is fully optimized for mobile play across all devices, including iOS and Android smartphones and tablets. There's no need to download a separate app—our mobile-responsive website automatically adjusts to your screen size and operates smoothly on any modern mobile browser. You'll have access to over 90% of our game library on mobile, including popular slots from NetEnt, Pragmatic Play, and Play'n GO, as well as live dealer games. All account features are available on mobile, including deposits, withdrawals, claiming bonuses, and contacting customer support. The mobile experience maintains the same high-quality graphics and smooth gameplay as the desktop version, with touch-optimized controls for easy navigation. You can even claim exclusive mobile-only bonuses periodically. Whether you're commuting, traveling, or simply prefer playing on your phone or tablet, Thrillsy Casino delivers a seamless mobile gaming experience.

Thrillsy Casino offers an extensive game library featuring titles from over 40 leading software providers, including industry giants like NetEnt, Pragmatic Play, Play'n GO, Betsoft, and Yggdrasil. Our diverse selection includes over 2,000 games across multiple categories. For slot enthusiasts, we offer classic 3-reel slots, video slots, and progressive jackpot games with life-changing potential. Table game players can enjoy multiple variations of blackjack, roulette, baccarat, and poker. Our live dealer section, powered by Evolution Gaming and Pragmatic Play Live, features real-time games with professional dealers, including game shows like Crazy Time and Monopoly Live. We also offer specialty games such as scratch cards, bingo, and keno for those seeking something different. New games are added regularly, with fresh titles from top providers appearing in our 'New Games' section each week. Whether you prefer high-volatility slots with massive win potential or strategic table games, Thrillsy Casino has options to suit every playing style and budget.

Yes, Thrillsy Casino operates under a valid gaming license issued by a recognized regulatory authority. This license ensures that our operations meet strict standards for fairness, security, and responsible gambling. As a licensed operator, we're required to implement robust security measures to protect player data and financial transactions, including advanced encryption technology and secure payment processing. Our games are regularly tested by independent auditing organizations to verify that the random number generators (RNGs) produce fair and truly random results. The licensing authority also requires us to implement responsible gambling tools and to follow anti-money laundering protocols. Our licensing information is displayed at the bottom of our website, and you can verify our license status directly with the regulatory body. By choosing a licensed casino like Thrillsy, you're ensuring that your gaming experience takes place in a secure, fair, and regulated environment with proper oversight and player protections.

The Know Your Customer (KYC) verification process at Thrillsy Casino is a standard security procedure required by our licensing authority and financial regulations. This process helps prevent fraud, money laundering, and underage gambling while ensuring your account remains secure. You'll typically need to complete verification before your first withdrawal or when reaching certain deposit thresholds. To complete KYC, you'll need to provide: a valid photo ID (passport, driver's license, or national ID card), proof of address dated within the last three months (utility bill or bank statement), and proof of payment method ownership (photo of credit card showing the first 6 and last 4 digits or screenshot of e-wallet account). Upload these documents through your account's verification section or email them to support@thrillsy.com. Our team typically processes verification within 24-48 hours, and you'll receive an email confirmation once approved. Rest assured that all documents are handled confidentially and stored securely in compliance with data protection regulations.

Thrillsy Casino is committed to promoting responsible gambling through multiple tools and resources. Players can set personal limits directly from their account settings, including deposit limits (daily, weekly, or monthly), wager limits, loss limits, and session time limits. We also offer a self-assessment test to help you evaluate your gambling habits and a reality check feature that displays notifications about your playing time and activity. If you need a break, you can use our time-out feature to temporarily suspend your account for a period ranging from 24 hours to six weeks. For longer breaks, we offer a self-exclusion option that completely blocks access to your account for six months to five years. Our dedicated responsible gambling page provides information about recognizing problem gambling signs and links to professional support organizations like GamCare and Gamblers Anonymous. Our customer support team is trained to assist with responsible gambling concerns and can help implement any of these measures. We believe gambling should remain an enjoyable entertainment activity, and these tools help ensure it stays that way.

At Thrillsy Casino, protecting your personal and financial information is our top priority. We employ industry-standard 128-bit SSL (Secure Socket Layer) encryption technology to secure all data transmitted between your device and our servers, ensuring that sensitive information cannot be intercepted or accessed by unauthorized parties. Our privacy policy, accessible from our website footer, details exactly how we collect, use, and protect your data in compliance with international data protection regulations. We partner only with reputable payment providers that maintain the highest security standards for financial transactions. Our internal data management systems include multiple security layers, with access restricted to authorized personnel only. Regular security audits and penetration testing help identify and address potential vulnerabilities before they can be exploited. We never store complete credit card information on our servers, and all personal data is handled according to strict data protection protocols. These comprehensive security measures create a safe environment where you can enjoy our games with complete peace of mind regarding your personal and financial information.

Thrillsy Casino provides comprehensive customer support to assist players with any questions or concerns. Our live chat service is available 24/7, offering immediate assistance from our friendly support agents who can help with account issues, bonus inquiries, deposit and withdrawal questions, or technical problems. For less urgent matters, you can email us at support@thrillsy.com, with typical response times of 2-4 hours. Before contacting support, you might find quick answers in our extensive FAQ section, which covers most common questions about our services. Our support team is multilingual, able to assist in several languages including English, French, German, and Spanish. All support agents undergo rigorous training to ensure they can resolve issues efficiently and professionally. For VIP players, we offer dedicated account managers providing personalized support. We constantly monitor our support quality through player feedback, maintaining high standards of service. Whether you prefer self-service information or direct assistance, Thrillsy Casino ensures you'll never be left without the help you need.

If you encounter technical issues while playing at Thrillsy Casino, these troubleshooting steps will resolve most common problems. For games freezing or not loading properly, first try refreshing your browser or clearing your cache and cookies. Ensure you're using an updated browser (Chrome, Firefox, Safari, or Edge) and have JavaScript enabled. If a game disconnects during play, don't worry—your game state is saved, and you can resume where you left off by logging back in. For payment issues, verify that your payment method has sufficient funds and isn't blocked for online gambling transactions. If you're experiencing slow loading times, check your internet connection speed and stability. Mobile users should ensure they have a strong signal or stable Wi-Fi connection. For persistent issues, try using a different device or browser. If these steps don't resolve your problem, contact our customer support team via live chat with specific details about the issue, including the game name, device, browser, and any error messages you received. Screen captures of error messages are particularly helpful for our technical team to diagnose and resolve problems quickly.