Support

At Thrillsy Casino, we understand that having reliable support makes all the difference in your gaming experience. Whether you have questions about your account, need help with a transaction, or want information about our latest games, our dedicated support team is ready to assist you at every step.

Multiple Ways to Reach Our Team

We've made contacting our support team simple and convenient. Live chat is our most popular option, connecting you directly with a support agent in seconds. This real-time assistance is perfect when you need immediate help with anything from bonus questions to account verification.

For less urgent matters, you can email us at support@thrillsy.com. Our team typically responds within 24 hours, providing thorough answers to your questions. Many players prefer this method when sending documentation or explaining more complex issues.

Support When You Need It

Our customer service team is available when you need them most. We've structured our support hours to cover peak playing times, ensuring help is available during your gaming sessions. Our agents are trained to handle a wide range of topics, from payment processing to game rules and everything in between.

Helpful Resources at Your Fingertips

Before contacting support, you might find your answer in our comprehensive FAQ section. We've compiled answers to dozens of common questions about deposits, withdrawals, account management, bonuses, and gameplay. This self-service option often provides the fastest solution to standard questions.

Payment Support Made Simple

With multiple payment options including Visa, MasterCard, Interac, Skrill, Neteller, Rapid Transfer, and ecoPayz, we understand you might have questions about transactions. Our support team can guide you through deposit and withdrawal processes, helping you choose the best option for your needs in either USD or EUR.

Game-Related Assistance

With games from over 40 providers including NetEnt, Pragmatic Play, and Yggdrasil, our library is extensive. If you're experiencing any issues with a particular game or have questions about how certain features work, our support agents can provide the guidance you need to get back to playing.

Bonus and Promotion Clarification

Understanding the terms of our welcome bonus (up to €/$1000 + 20 Free Spins with code THRILL200) or any other promotion shouldn't be complicated. Our support team can explain wagering requirements, eligible games, and any other conditions to ensure you get the most from your bonuses.

Commitment to Player Satisfaction

What sets our support team apart is their commitment to resolving your issues completely. We don't just provide quick answers—we work with you until your concern is fully addressed. Our agents are players themselves, so they understand the importance of responsive, knowledgeable support.

Your Feedback Matters

We continuously improve our support services based on player feedback. After interacting with our team, you may receive a brief satisfaction survey. Your honest responses help us refine our approach and better serve your needs.

Remember, at Thrillsy Casino, you're never alone in your gaming journey. Our support team is just a click or email away, ready to enhance your experience and ensure your time with us is nothing short of excellent.